Shipping policy
Last updated: 3 October 2026
Thank you for shopping with Easy Pet Wipes. Below you will find everything you need to know about how and when your order is shipped.
1. Where we ship
We currently ship to:
- All countries in the European Union
- The United Kingdom
The countries available for delivery are shown at checkout.
2. Free shipping
Shipping is free on every order.
3. Processing time
Orders are processed within 1–3 working days after payment. Orders placed on weekends or public holidays are processed on the next working day. During busy periods, such as sales or holidays, processing may take a little longer.
4. Order tracking
As soon as your order has been shipped, you will receive an email with a tracking link. You can also follow your order at any time on our Track your order page.
Tracking information may take up to 2–3 working days to show updates after you receive your shipping confirmation.
5. Taxes, customs and duties
- European Union: prices include VAT. Import VAT is collected at checkout under the EU Import One-Stop Shop (IOSS) scheme, so you will not have to pay any extra taxes or customs fees on delivery.
- United Kingdom: your order may be subject to UK VAT and handling fees charged by the carrier on delivery. These charges are the responsibility of the customer.
If a carrier asks you for unexpected charges for an EU delivery, please contact us before paying.
6. Multiple parcels
If you order several products, your order may arrive in more than one parcel. You will receive tracking information for each parcel.
7. Shipping address
Please make sure your shipping address is complete and correct. If you notice a mistake, contact us as soon as possible at info@easypetwipes.com. We can only change the address before your order has been shipped.
We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a parcel is returned because of an incorrect address, we can ship it again; additional shipping costs may apply.
8. Delayed, lost or damaged parcels
Delayed parcels: if your parcel has not arrived within a reasonable time, please contact us with your order number. We will investigate with the carrier.
Lost parcels: if the carrier confirms that your parcel is lost, we will send you a replacement or give you a full refund.
Damaged parcels: if your parcel arrives damaged, please email us within 14 days of delivery with your order number and clear photos of the parcel and the products. See our Returns & Refund Policy for more information.
If we cannot deliver your order within 30 days of the order date, you may cancel your order and receive a full refund.
9. Refused or unclaimed parcels
If you refuse a parcel or do not collect it from a pick-up point and it is returned to us, we will refund the product price minus any costs we incur for the return, unless you cancelled the order within your statutory withdrawal period.
We aim to reply within 24 hours on working days.