Refund policy

Last updated: 3 October 2026

Please read this policy carefully before returning a product.

1. Returns must be announced first

All returns must be requested by email at info@easypetwipes.com before sending anything back, stating your order number and the reason for your return. You will receive instructions by email.

Returns that are sent without contacting us first, or without the required information, may take considerably longer to process.

2. Products that cannot be returned

For health and hygiene reasons, the following products cannot be returned:

Products that have been opened or used, including tubs or packs of wipes where the seal has been broken
Products that are not in their original, undamaged packaging
Products that are incomplete or show signs of use

The only exception is a product that arrived damaged, faulty or incorrect (see section 6).

3. Your legal right of withdrawal (14 days)

If you live in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days after receiving it, without giving a reason.

To cancel, let us know clearly by email at info@easypetwipes.com. You may use the model withdrawal form at the bottom of this page.
You must send the products back within 14 days of telling us that you want to cancel.
Return shipping costs are paid by the customer.
Sealed products that have been opened after delivery cannot be returned (see section 2).
You are responsible for any reduced value of the products caused by handling beyond what is necessary to check them. We may deduct this from your refund.

4. Extended returns on unopened products (day 15 to day 30)

As an extra service, we also accept returns of unopened, sealed products between day 15 and day 30 after delivery, under these conditions:

The return must be announced by email first (see section 1).
The product must be unopened, sealed and in its original, undamaged packaging.
Return shipping costs are paid by the customer.
For these returns, we offer a store credit for the product price, which you can use for a future order.

This extended return option is a voluntary service and does not affect your statutory rights.

5. Inspection and refunds

All returned products are inspected after we receive them. A return is only approved once the product has passed inspection.
If a returned product does not meet the conditions in this policy, we will not issue a refund or store credit. We can send the product back to you at your own cost.
Refunds for statutory withdrawals (section 3) are made within 14 days of receiving your cancellation, to your original payment method. We may hold back the refund until we have received the products back, or until you have sent us proof of shipment, whichever comes first.
Store credits for extended returns (section 4) are issued within 14 days after the product has passed inspection.
Shipping is free on every order, so no shipping costs are refunded.

6. Damaged, faulty or wrong items

If your order arrives damaged or faulty, or you received the wrong item:

Please contact us as soon as possible after delivery, preferably within 48 hours, so we can also file a claim with the carrier.
Include your order number and clear photos or a video of the product, the packaging and the shipping label.
Only with clear proof can we assess your claim. After checking your proof, we will decide whether to send you a replacement or give you a refund.
Please keep the product and packaging until your claim has been handled.

This does not affect your statutory rights under the legal guarantee.

7. How to return a product

Email us first and wait for our confirmation.
Print and fill in the Return Form below, or download our printable Return Form (PDF).
Pack the products securely in their original packaging, together with the completed return form.
Send the parcel to the return address below, using a tracked shipping method. Keep your proof of shipment until your return has been processed.

Return address:
Zhou Yifeng
4/F, Building 9, Elevator 1, Rongchen Zhigu High‑Tech Industrial Park,
No.49 Jinfu 2nd Road, Liaobu Town,
Dongguan City, Guangdong Province,
P.R.China
Postal Code: 523400
Phone: +86 13302615887

We are not responsible for return parcels that are lost or damaged on the way back to us. Returns sent without tracking are at your own risk.

8. Return Form

Print this form, fill it in and place it inside your return parcel.

Send to:
Zhou Yifeng
4/F, Building 9, Elevator 1, Rongchen Zhigu High‑Tech Industrial Park,
No.49 Jinfu 2nd Road, Liaobu Town,
Dongguan City, Guangdong Province,
P.R.China
Postal Code: 523400
Phone: +86 13302615887

Customer details

Full name: ____________________________
Address: ____________________________
Postcode & city: ____________________________
Country: ____________________________
Email address: ____________________________
Phone number: ____________________________

Order details

Order number: ____________________________
Order date: ____________________________
Delivery date: ____________________________

Products returned

Product name	Quantity	Price paid

Reason for return (tick one)

☐ I am cancelling my order within 14 days (right of withdrawal)
☐ I am returning an unopened product between day 15 and day 30 (store credit)
☐ The product arrived damaged or faulty (photos sent by email)
☐ I received the wrong product

Explanation:

Preferred outcome (for damaged, faulty or wrong items)

☐ Replacement product
☐ Refund

I confirm that:

☐ I contacted Easy Pet Wipes before returning this parcel
☐ The returned products are unopened and unused (unless damaged, faulty or wrong)
☐ I have sent clear photos or a video by email, where required, and used tracked shipping

Date: ______________ Signature: ______________

Model withdrawal form

(Only fill in and return this form if you wish to cancel your order under the statutory right of withdrawal.)

To:
Zhou Yifeng
4/F, Building 9, Elevator 1, Rongchen Zhigu High‑Tech Industrial Park,
No.49 Jinfu 2nd Road, Liaobu Town,
Dongguan City, Guangdong Province,
P.R.China
Postal Code: 523400
Phone: +86 13302615887

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods: